Collision towing help · Metro Vancouver
Need a Tow After a Collision? Call Colorworks.
We’ll arrange the tow and help you through the repair.
A damaged vehicle is enough to deal with. Contact our Colorworks Team if you need a tow. We’ll coordinate the towing arrangements, confirm the appropriate repair destination and help you understand what happens next.
For time-sensitive towing help, please call during shop hours. Your advisor will confirm availability, timing and any applicable charges before arrangements are made.
Start with a call
Call Colorworks for collision towing help
Choose a local team and tell us where your vehicle is. We’ll help arrange the tow with the appropriate provider and confirm where the vehicle should go. Call before sending a vehicle to a shop so we can confirm the receiving facility and arrangements.
East Vancouver
1302 Grant Street
Vancouver, BC
Team details
Colorworks Express — East Vancouver
South Vancouver
8530 Cambie Street
Vancouver, BC
Team details
Colorworks Express — South Vancouver
Coquitlam
910 Tupper Avenue
Coquitlam, BC
Team details
Colorworks Express — Coquitlam
Port Coquitlam
1830 Kingsway Avenue
Port Coquitlam, BC
Team details
Colorworks — Port Coquitlam
North Vancouver
1120 West 14th Street
North Vancouver, BC
Team details
Colorworks Vickery Collision — North Vancouver
Already at a tow yard or another location? Tell us the company name, vehicle location and any claim information you have. We’ll help confirm the release and transfer steps before another tow is arranged.
From the first call to the finished repair
You should not have to work out every step alone. Our Colorworks Team is here to coordinate the practical details, explain the repair plan and give you a clear point of contact along the way.
Share the vehicle’s location, make and model, visible damage and whether another tow has already been arranged.
We coordinate with the towing provider and receiving facility, confirming availability, destination and any charges with you.
Your advisor helps arrange the damage assessment and explains the proposed work, approvals and payment route.
Confirm your point of contact, how repair updates will be shared and what to expect when the vehicle is ready.
Towing help across our service areas
Collision towing help near you
We coordinate towing enquiries for drivers in these nine communities through our local Colorworks teams. Open your city guide for repair information and nearby shop contacts, then call to confirm towing availability and the appropriate destination.
Our physical repair shops are in Vancouver, North Vancouver, Coquitlam and Port Coquitlam. We serve West Vancouver, Burnaby, Port Moody, New Westminster and Squamish through shops in nearby cities. Towing arrangements depend on vehicle location, provider availability and the receiving facility.
Find Colorworks shop addresses and phone numbers in our Near You directory →
What to have ready when you call
Give us the details. We’ll help with the arrangements.
- Vehicle location: the address or location where the tow provider can find it.
- Vehicle details: make, model and year, plus visible damage or access issues.
- Existing arrangements: the towing company or storage facility if the vehicle has already been moved.
- Claim information: your insurer and claim number, if you have them.
- A callback number: so your advisor can confirm the arrangements with you.
If the vehicle may be unsafe to drive, discuss transport arrangements before travelling to a shop. If anyone is injured or there is immediate danger, call 911 first.
Insurance, private-pay and ICBC Valet options
The towing plan and the repair plan belong together
Have an ICBC or insurance claim?
Tell your advisor before arrangements are made. We’ll help coordinate the repair steps and any required approvals. Towing or storage coverage depends on your claim and policy; it is not automatically included.
Explore ICBC repair options →Paying directly?
You can ask for towing help without an insurance claim. Confirm towing charges separately, then review a written repair estimate before authorizing the work.
Compare private repair and insurance →Vehicle concierge is available only through eligible ICBC Valet service and confirmed arrangements. A towing enquiry does not automatically include concierge, a replacement vehicle or insurance coverage.
Read ICBC’s guidance on damage estimates and non-driveable vehicles →
Collision towing questions
Questions about arranging a tow
Can Colorworks arrange a tow after a collision?
Yes. Contact our Colorworks Team with your vehicle’s location and damage details. Your advisor will confirm towing availability, the appropriate repair destination, timing and any applicable charges before arrangements are made.
Can you help if my vehicle is already in a tow yard?
Tell us which towing company or storage facility has the vehicle and provide your claim number if you have one. We will help coordinate the next steps, including confirming any release requirements and the receiving repair facility before another tow is arranged.
Can I request towing help without an insurance claim?
Yes. Tell your advisor that you are paying directly or do not have an applicable claim. Towing and repair arrangements can be discussed separately, with the scope and any applicable charges confirmed before you agree to proceed.
Does every tow include ICBC Valet vehicle concierge?
No. Towing coordination and ICBC Valet vehicle concierge are different arrangements. Vehicle concierge is available only through eligible ICBC Valet service and confirmed arrangements.
Do you have a towing depot in every service area?
No. Colorworks coordinates towing through an advisor and the appropriate towing provider. Our repair shops are in Vancouver, North Vancouver, Coquitlam and Port Coquitlam. West Vancouver, Burnaby, Port Moody, New Westminster and Squamish are served through shops in nearby cities.
Is submitting an online enquiry enough to book a tow?
No. Please call for time-sensitive towing requests. An online enquiry starts a conversation; towing availability, timing, destination and any applicable charges still need to be confirmed with your advisor.
Need a tow? Let’s take care of the next step.
Call our Colorworks Team. We’ll help arrange the tow, confirm the repair destination and coordinate the next stage, so you have a team to turn to from the start.
An online enquiry starts a conversation. It does not confirm a tow. Please call for time-sensitive requests.
×
Repair help
Explore repair arrangements and eligible ICBC Valet vehicle concierge support.
Explore ICBC repair help
