Update:
Paul reached out to address my concerns directly. We went over the OEM parts costs together, and what's missing and he honored our deal. It’s rare and refreshing to see a business owner who truly cares about customer satisfaction and stands by their word. I really appreciate Paul making things right!
Original: I brought my Car to Colorworks Barrie for a cracked upper garnish and detached grille, paying a deposit 15 days in advance 1/3rd of the price of total quote, yet parts weren't ordered until I dropped the car off on Monday. Despite a Friday promise, no work was done by Thursday because the parts hadn't arrived, meaning they had to rush the entire repair into just one day before Friday pickup. Their paint work is an incredibly close match, but the repair strategy was highly questionable. They replaced the entire lower bumper unnecessarily—claiming the headlights were holding it up, I had to open the whole thing it (For your technician - it doesn't connect ) — yet left the broken back upper grille held together with makeshift wire. I easily fixed the structural integrity myself by replacing the back grille and headlights for just $450 (less than 1/3rd of price I paid to them), keeping their paint job intact. They do aesthetic work and made the car look good, but double-check their plan to make sure they are actually fixing what needs to be fixed. I didn't feel I got the value of what I paid and it was so unnecessary to replace the lower bumper and skipping the actual broken parts. Paul is a great guy to talk to but I didn't feel he paid attention where it was needed.