Colorworks Express · Serving Burnaby
ICBC Valet Service for Burnaby Drivers
Show us the damage.
We’ll help you take it from here.
We help Burnaby drivers arrange ICBC Valet service through participating Colorworks shops outside Burnaby; we do not have a shop in the city. Quality repairs and coordinated care can make the trip worthwhile. Your Repair Planner will confirm the repair location and any vehicle concierge arrangements available through your eligible ICBC Valet service.
A clear next step after vehicle damage
Plan your Burnaby transport needs alongside the repair
Before choosing dates, tell the Repair Planner how you normally use your vehicle and whether you need to discuss replacement transportation. The team can confirm available arrangements for the ICBC Valet service. A courtesy vehicle, rental or other transport arrangement should not be assumed from the claim number alone.
For the assessment, describe the visible damage and any changes such as warning lights or a panel that no longer closes properly. Photos can help explain the enquiry, while some checks need an in-person inspection. Compare East Vancouver, South Vancouver, North Vancouver and Coquitlam before agreeing on the facility and any collection from Burnaby.
How ICBC Valet works for Burnaby drivers
Call · Assess · Repair · Return
How ICBC Valet works for Burnaby drivers
Our Colorworks Team connects the appointments and agreed vehicle arrangements, so the next step is explained before you need to take it.
Call
Speak with our Repair Planner. Explain the damage, your vehicle location and whether you have an ICBC claim number.
Assess
We arrange the appropriate assessment, review the visible damage and explain what needs to happen before the repair is booked.
Repair
Confirm the facility and schedule. For an eligible ICBC Valet booking, we coordinate the agreed pickup and replacement vehicle arrangements.
Return
The team explains repair completion and the handover. Your return arrangement is confirmed with the Repair Planner.
Mobile assessment, pickup, return and replacement vehicle arrangements depend on the confirmed service area, eligibility, availability and any applicable costs.
Your first ICBC Valet conversation
Know what to have ready
Your first ICBC Valet conversation
Tell us the make, model, affected panels and any concerns about driving it. Photos can help start the enquiry.
Explain where the car is now and whether any assessment, storage or transport arrangements are already in place.
If you have reported the claim, have the ICBC claim number ready. ICBC confirms coverage, deductible and claim requirements.
Discuss when you can attend an assessment or handover, and whether you need to ask about a replacement vehicle.
Practical support around your ICBC repair
Vehicle Concierge · Part of Colorworks Express
Practical support around your ICBC repair
Vehicle concierge is available only through the ICBC Valet service. Our Repair Planner coordinates the agreed steps around assessment, repair scheduling and eligible vehicle arrangements. You have a team to contact when the next appointment or handover needs explaining.
The repair is completed at the appropriate shop. A mobile assessment is an estimating visit, not a promise to carry out collision repairs at your home. We confirm the facility and arrangements before the booking goes ahead.
ICBC collision repair and claim questions
ICBC collision repair and claim questions
The damage may involve a collision, a hit-and-run incident or damage such as vandalism. Explain what happened and let the Repair Planner help organize the repair assessment. Confirm the applicable claim type and coverage with ICBC.
Assessment and repair scope
The team reviews the visible damage and explains any further checks, parts or refinishing needed before the repair can be confirmed.
Full collision repair →Repair documentation
Colorworks helps coordinate the repair information and the facility’s next steps. ICBC retains responsibility for insurance decisions and authorizations.
ICBC repair information →Appropriate repair facility
Services and equipment vary by shop. The team helps identify the facility appropriate for the vehicle and the required work.
OEM certified repair information →Looking for a private dent, scratch or bumper repair?
Burnaby repair options
Looking for a private dent, scratch or bumper repair?
Explore Colorworks Express auto body and collision repair for Burnaby for service options and shop contacts. Private repairs are arranged directly with the shop and do not include ICBC Valet vehicle concierge.
Colorworks shops for your repair enquiry
Local shops. Connected support.
Colorworks shops for your repair enquiry
For ICBC Valet enquiries from Burnaby, start with our Repair Planner to confirm the assessment and intended repair facility. Explore the shop details below; services and schedules vary by location.
Coquitlam →
910 Tupper Avenue
City repair guide →East Vancouver →
1302 Grant Street, Vancouver, BC, V5L 3L3
City repair guide →South Vancouver →
8530 Cambie St, Vancouver, BC, V6P 6N6
City repair guide →Vickery Collision — North Vancouver →
1120 W 14th St, North Vancouver, BC, V7P 1J9
City repair guide →ICBC Valet questions for Burnaby
How do I plan my Burnaby commute while my car is being repaired?
Discuss transport needs before booking. The Repair Planner confirms which vehicle arrangements are available through the ICBC Valet service, while ICBC confirms any insurance transportation coverage.
Are damage photos enough to book the whole repair from Burnaby?
Photos can start the discussion, but they may not show all damage. The team will explain whether a shop inspection or further assessment is needed before confirming the repair scope and schedule.
Is vehicle concierge included with a private dent or paint repair?
No. Vehicle concierge is part of the Colorworks Express program and is available only through the ICBC Valet service. For a private dent, scratch or paint repair, contact a shop for an estimate and direct booking.
Will my vehicle be repaired at my home?
A mobile appointment, when available, is for assessment and agreed vehicle arrangements. The repair is completed at the appropriate facility. The team confirms the assessment location and repair destination before booking.
Do I report the claim to ICBC or call Colorworks first?
You can contact Colorworks to discuss assessment and repair options. Report and manage your insurance claim with ICBC, and give the Repair Planner your claim number once available. ICBC confirms coverage, deductible and claim requirements.
Is a replacement vehicle guaranteed?
Replacement vehicle arrangements depend on eligibility, availability and the confirmed booking. Ask the Repair Planner what can be arranged and confirm insurance transportation coverage with ICBC before relying on it.
Is ICBC Valet the same as Colorworks Vehicle Concierge?
ICBC c.a.r. shop VALET is a former ICBC facility program name; current facilities participate in the ICBC Repair Network. Colorworks uses ICBC Valet service for its repair arrangement offering. Vehicle Concierge describes the support within that service, not a separate ICBC accreditation.
Considering paying for repairs yourself? Compare private repair with insurance before choosing your next step.
Start your ICBC Valet enquiry from Burnaby
You can start with the vehicle location and a description of the damage. Our Colorworks Team will explain the assessment and the arrangements that can be confirmed for your repair.
Part of the Colorworks Express network
Part of the Colorworks Express network
Explore the wider network below. ICBC Valet is a British Columbia service; locations in other provinces have their own services and insurance arrangements.
Explore our city repair guides → · Metro Vancouver ICBC Valet overview →
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