Hi there and thanks for tuning into PMS! (Pass Me the Star [Screwdriver])! I’ll cut right to the chase this week – I’m whipped up about insurance companies. Specifically, insurance companies telling you where to fix your car.
Last week I listened to a customer relate how they planned to take their vehicle to an autobody shop they knew and trusted but was told by their insurance company that a) they wouldn’t get a rental vehicle for the weekend b) the shop wouldn’t be able to fix it within the approved timeline and c) that an insurance appraiser wasn’t onsite at that shop. This is all a load of B.S. #1 – the shop in question arranged for a rental vehicle to be at the shop that evening. #2 – any insurance repair must collaborate with the body shop’s schedule to make sure that the repair can be completed in an agreed upon timeline. It’s a conversation. #3 – insurance appraisers work with many autobody shops to either stop by and do the estimate themselves or collect the information they need to complete it remotely.
What upset me most was how frustrated the customer was. This person had been in a minor accident. They wanted a specific shop to fix their vehicle because they heard that this shop does outstanding work. They were told misinformation on the phone to make things easier for the insurance company. I was under the impression that the insurance company was supposed to make things easier for you. This sure doesn’t seem like the case.
Bottom line – you choose where to take your vehicle for insurance repairs. It’s your choice and your right.
Thanks for taking in my rant this week. Catch you next time!